Which steps are included in the DESC model of conflict resolution?

The DESC model of conflict resolution is designed to facilitate effective communication and problem-solving in interpersonal conflicts. The correct answer, which includes "Describe, Express, Suggest, Consequences," is useful because it emphasizes a structured approach to addressing conflicts.

• Describe: This step involves objectively outlining the situation or behavior that is causing the conflict without attaching emotions or judgments. It's important to be specific about the issue to ensure that all parties have a clear understanding of what is being discussed.

• Express: In this step, individuals share their feelings and thoughts regarding the situation. This is critical for opening up communication and helping others understand the emotional impact of the conflict on the person involved. Expressing feelings can promote empathy and connection between conflicting parties.

• Suggest: Here, the individual proposing the resolution offers potential solutions or alternatives to address the issue. This encourages collaborative problem-solving and empowers both parties to contribute to a potential resolution.

• Consequences: This step involves discussing the positive outcomes that could arise from resolving the conflict. It can also include the potential negative impacts of not addressing the issue. This reinforces the importance of finding a resolution and motivates individuals to work together toward a solution.

Together, these steps create a comprehensive framework that promotes thoughtful